STORE POLICIES

Shipping policy:

• Processing times: All orders are processed within 1-3 business days.

• Shipping method: We work alongside Australia post for deliveries. Please see below estimated shipping times. (Within Australia)

  Express shipping (1-3 business days)

  Standard shipping (2-10 business days)

• Delays: Once dispatched, shipping times are out of our control. Delays due to postal services, peak seasons, or unforeseen events are not out responsibility, but we’ll always support you in tracking your parcel.

• Lost/ Damaged parcels: Unfortunately, The Lash Life society does not take any responsibility for lost/Damaged/ Stolen parcels this will need to be dealt with Australia Post.

Returns / Refund policy

At The Lash Life Society, we follow the Australian Consumer Law, which means you are entitled to a replacement, or refund if your ITEM is:

• Faulty

• Damaged

  To be eligible you must contact us within 5 days of receiving the product. You can email us at (email@) you must include

• Your order number

• Clear photos of the faulty/ damaged product

• A description of the issue.

  We do not offer refunds for:

• Change of mind

• Incorrect choice

• Normal wear and tear

Privacy policy:

Contact us: